Best Auto Repair, Russellton

CONTACT US
  • 724-265-5180

  • 768 Little Deer Creek Rd
    Russellton, PA 15076

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Auto Insurance FAQs

Working Hours
  • Mon 7:00AM - 7:00PM
    Tue 7:00AM - 7:00PM
  • Wed 7:00AM - 7:00PM
    Thu 7:00AM - 7:00PM
  • Fri 7:00AM - 7:00PM
    Sat 8:00AM - 2:00PM
  • Sun Closed

Auto Insurance FAQs

Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 724-265-5180 or make an appointment online!

What People Say About Us

  • reviewicon
    , 02/05/2026

    I have used Trocki's a few times. Ever time I have used them has been a great experience. Always affordable. Always easy to talk to. They have always kept me up to date during the process.

  • reviewicon
    , 01/03/2026

    24 years of consistent service for my family and all of our vehicles.

  • reviewicon
    , 11/14/2025

    Best garage around.

  • reviewicon
    , 08/04/2025

    If only people knew ! I'm in total shock ! It is good to know Joe, and the team out at Trockis. I did $18k worth of tree work for a company that has tow trucks on the north side of Pittsburgh , the deal was to trade car work for tree work, I got nothing but stickers and messed up trucks back! No contract of course, so I was so weighed down and defeated with 6 kids and a business on hold. So I took it to another mechanic in McKees Rocks, he was supposed to be a genius! This man was rude and charged me astronomical numbers for work he never did! and then decided he was not going to do the job no more leaving my truck even worse, telling me it was a BCM issue! I paid him $1100 for My truck to come back worse than what I gave it to him! By Luck, I was introduced to a man named Joe out at trockis . And I could not be more pleased! He kept me updated through every bit of the procedure. He found multiple things that no one else could find. He did by far, more work on my truck than any of the other mechanics. But the biggest catcher is he actually fixed it. I felt so comfortable during every step of the procedure. And not once did he play any shifting games with me he informed me of the rates and was honest to his word. And honors his work! I was beginning to believe that all mechanics were scumbags Until I met them. The weight that has been lifted off my chest is immense. the fact that I can take care of my family again and get back on my feet is a gratitude I cannot express to that team out there. A problem that no one else could find or fix this man had fixed in a few days And there were multiple problems! And I must say I'm very pleased with the price! Super easy to deal with, super comfortable to talk to, and the work is pristine. I feel like I'm driving a new truck. I want to thank you guys very much out there. And for now on my Vehicles will never see another mechanic! My only issue is that I wish they where closer to me! But that's really not an issue at all because for that type of service they provide, I will make my way there! I'm almost afraid to leave this review because I don't want my Gem to get too shiny! Lol. If you want it done and you want it done right Leave it at trockis for a night ! Thank you so much guys . As I said, there are no words that can express my gratitude with this company and how professional they were. And how they were the only ones to find a problem that no one else could find! And fix it !

  • reviewicon
    , 07/21/2025

    Staff is very friendly. Great hometown feel. Prices are very reasonable too.

  • reviewicon
    , 07/11/2025

    Old School service you don't find it today and they use best modern equipment.

Call us for service: 724-265-5180

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